Question 1

Is it safe to share partial seed words or private keys with Unlocked Support?

Accepted Answer

Yes, because of our strict mathematical entropy protocols. In typical cases where 2 to 4 words are missing, you never provide the entire intact key. The missing words constitute billions of unknown combinations. Furthermore, our computation hardware is physically air-gapped in a Faraday cleanroom with no internet connection.

Question 2

What if my wallet or account cannot be recovered? Do I pay anything?

Accepted Answer

Under our standard contingency agreement, you pay $0 if we are unable to recover your assets. We only earn our agreed success percentage (typically 10% to 16%) when assets are successfully verified and safely returned to your sole custody.

Question 3

How do you prove I am the true owner of a locked wallet or account?

Accepted Answer

We enforce strict compliance adhering to ISO/IEC 27037 standards. We require verifiable evidence such as original transaction hashes from funded fiat exchange accounts, matching government identification, notarized affidavits, or historical purchase receipts.

Question 4

How can you unfreeze accounts on Binance, Coinbase, or Kraken when support stops replying?

Accepted Answer

Retail customer support channels rely on automated filters that trap complex cases in endless loops. Our legal counsel operates through registered regulatory compliance pathways, issuing formal legal affidavits, forensic transaction provenance reports, and demand letters directly to the exchanges compliance and legal departments.

Question 5

What is the typical turnaround time for a recovery engagement?

Accepted Answer

For cryptographic wallets with 1 to 2 missing seed words, resolution typically takes 12 to 36 hours. Cases involving 3 to 4 words or custom passphrases take between 2 to 7 days of GPU cluster calculation. Exchange regulatory cases average 7 to 14 business days.

Wise, Payoneer & Stripe Locked Account Documentation Support